Managed NOC – Intelligent Operations Powered by Agentic AI Slug: managed-noc
Overview
MapGeneSys Inc. provides a modern Managed Network Operations Center (NOC) service that blends experienced engineers, proven processes, and Agentic AI. The outcome is a proactive NOC that reduces outages, accelerates response, and eliminates repetitive operational noise.
Beyond Traditional NOC Services
Traditional NOCs are often reactive and ticket-driven. Our Managed NOC service is outcome-based. We focus on reducing Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), and the overall volume of avoidable incidents.
Role of Agentic AI in the NOC
EiQ Agents enhance the NOC by:
- Continuously monitoring network health and performance
- Automatically enriching tickets with topology, recent changes, and relevant logs
- Detecting patterns that signal early signs of degradation or failure
- Suggesting or executing standard remediation steps for recurring issues
Example Use Cases
- Intelligent Ticket Triage:
Agents route incidents to the right team based on impact, location, and history. - Proactive Incident Prevention:
Agents detect bandwidth saturation, link flaps, or chronic errors before users are impacted. - Automated Documentation:
Network diagrams, device inventories, and configuration histories are maintained automatically. - Business-Aware Prioritization:
Critical sites, plants, or customers are prioritized in queues and alerting.
Tools and Integrations
Our Managed NOC is tool-agnostic and can work with your existing stack. We commonly integrate with:
- ServiceNow and similar ITSM platforms
- SolarWinds, NetBox, and other network tools
- Cloud network services and SD-WAN platforms
- OT-aware monitoring where needed
Supported Technologies
Call to Action:
Upgrade your NOC to an intelligent, AI-enhanced operation. Engage MapGeneSys Inc. to assess your current NOC model and identify a path to smarter, outcome-based operations.